Returns and Exchange Policy
Returns and Exchanges
We understand how difficult it can be to choose your alternative hair and the importance of being able to return unsuitable orders. As such we want to support you as best we can on your journey to ‘feel like yourself again’.
We hope you to love your new wig but in the case that you change your mind please note that we offer exchanges or store credit providing that the wig is in perfect resellable condition, that the zig zag part has not been disrupted and we request that you use the hair net included for hygiene reasons in case you need to exchange.
* Returns are only available if the wig is faulty and is at the discretion of The Wig and I.
Returns for Refund or Exchange
In the interests of hygiene we ask that all wigs//hairpieces are tried on using the wig cap included. Unsuitable items must be returned within 14 days of receiving your item (whether in store or when you received it through the post). If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging with no damage to the box and tags still attached.
- You must not have changed the parting, have brushed the hair, or styled it with any hair products - any signs of wear and any signs of the item being in any condition other than it when you received it - will be refused.
- It must have tags attached as sent with inner wig box contents including packing.
To complete your return, please email info@thewigandi.com detailing your order number, the items you wish to return and reasons why and further returns instructions will be provided to you. Returns must be sent to;
The Wig And I
P.O. Box 298
Eudlo 4554, Queensland.
Refunds
Faulty Items
In the unfortunate event that there is a fault with your wig or topper that we haven't picked up on we will offer you a refund of the Wig. Please email us at info@thewigandi.com. Please note that we only replace items and offer a refund if they are deemed defective or damaged by us and is at the discretion of The Wig and I. Please send item to -
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then an exchange or store credit will be processed and you'll be notified.
Haircare & Styling Products : Please note we cannot accept returns of items of Haircare and Styling, Items include: Shampoo, Conditioners, Sprays, Styling Products & Brushes/Combs.