Frequently Asked Questions

How do I visit The Wig and I?

We are located in Eudlo on the Sunshine Coast in Queensland. Please book an appointment with us If you would like to visit, as we are appointment only.

What is cost for delivery?

For Australian delivery it will cost: 

Standard flat rate shipping: $16.00

Express shipping: $20.00

International shipping: $70.00 

How long will shipping take?

All purchases are packed with our supplier packaging. Your wig can take between 7 -10 working days to arrive in Australia from our international suppliers, from here we will express ship your purchases. For international purchase there may be a longer delay due to customs, however we will work to ensure you are updated throughout the delivery process. If you have any problems please do not hesitate to contact us at: info@thewigandi.com.au 

For Standard parcel post it will take an estimated 2-3 business days, and for express shipping it will take approximately 1 business day.

Do you offer Afterpay, Zip-Pay, PayPal pay in 4, etc.?

We understand that purchasing hair can be a financial hurdle for you. We offer lay-by and PayPal and PayPal in 4 in the hope that this can help you afford your new wig or topper. 

Can i claim my wigs on my private health fund?

Yes! Most private health insurance providers will have an allowance for ‘prosthetics’ or other external medical devices or medical aids. It is important to see your private health insurance policy for benefit details or call them to see if you are covered for this before purchasing your new hair. You should also ensure the place of purchase for your wigs are certified health insurance providers.

Alopecia Australia Funding

Each state in Australia offers different levels of support to help you with the cost of purchasing your wig. Please check Alopecia Australia and see what help is offered to you for the state you live in. 

How do i care for my wig?

Check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

How many wigs are enough?

You can never have too many wigs and wig addiction is real! However this is going to come down to a personal budget. That being said, it is a good idea to have at least two wigs on rotation. This enables you to rotate your wigs out during washing and maintenance sessions and prolong the lifespan of your wigs.

Most people begin with two similar wigs and gradually get more adventurous about colours and styles.

Can my wig be coloured?

Yes and no.

Synthetic hair is a hard no so please choose your colour wisely and we are here to help so just send us an email at info@thewigandi.com.au 

Human hair is a yes! However you can only darken the colour of your wig and not lighten so please consider this when choosing the colour of your human hair wig.

To ensure the longevity of your wig, please consult with a professional wig colourist.

Please be aware that we take no responsibility with how your hair turns out if you get it coloured or colour it yourself so we really recommend going to a professional wig hairdresser and wig colourist. 

Can I shower and swim in my wig?

Technically yes you can - it's your wig and you can do whatever you want with it but we strongly advise against it. Your wig can be damaged from tangling and matting while swimming and showering which can greatly damage your wig. Chemicals in swimming pools can also break-down wig fibres. These things will lessen the lifespan of your wig. Instead you can pour clean water over your wig to cool yourself down on a hot day and please wash your wig as advised here... If you do choose to swim in your wig we recommend a shower cap or swimming cap to protect your hair or to use an older / cheaper wig (if you have one) and not your new cherished wig. 

Can I sleep in my wig?

This is a personal choice, we don’t recommend sleeping in your wig as it causes friction on the fibres and will lessen the lifespan of your wig. Your wig can be damaged from tangling and matting, which can break-down wig fibres. But we do understand some people want to sleep in their wigs so as long as you know the risks associated and that the lifespan will be shortened you can do as you please. If you can, we recommend using a soft cap for sleeping in our Accessories product range. softies

Can i exchange my wig or topper?

At The Wig And I, your happiness is our number one priority!

If for any reason you are unhappy with your wig purchase, we will happily exchange or offer you a store credit to be used in conjunction with the following Terms & Conditions.

We understand it can be difficult making your purchase online, so we advise contacting us via email info@thewigandi.com.au or our socials to discuss your requirements prior, this way we can ensure you choose the perfect Wig and I piece. Alternatively, you can book an in-store or virtual consultation with us to view our range and place your order. click here to book 

Can i go to the gym & work out in my wig?

YES! There are many wig wearers that wear their hair to the gym, cross-fit, netball and various other highly active scenarios. It's important to know that it is like exercising with a hat on - you will sweat underneath the cap so it can be a lot warmer than exercising without a wig. Please keep in mind that the hair might tangle or require some hydration after these activities so please ensure you give it a gentle wash after activities & follow the care instructions. All about Wigs and Toppers.

Human hair vs synthetic?

Human hair wigs are more expensive than synthetics and also require more styling and maintenance than synthetics.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

How do i know what wig is right for me?

This will depend mainly on your budget and what style of hair piece you would like. Please contact us or book a consultation and we will happily guide you through your options, based specifically on your personal needs.

Can I use regular hair care products on my wig?

No. It is vital to use the correct shampoo and treatments for your wigs; otherwise irreparable damage can be caused.

Protein must never be used on wigs as it will cause immediate damage. Keratin or protein is designed to open the hair shaft, great for adding body and fullness to your hair. Your scalp hair is able to re-close the shaft, cut hair has no live source, therefore the shaft will remain open looking frizzy and unmanageable.

Visit our Accessories to purchase the correct products for your wig care.

I only have partial hair-loss or thinning, do I need a wig?

Hair toppers are a great option to help conceal thinning or hair-loss. Toppers are a more convenient option and can be blended seamlessly with your own hair.

We offer a range of toppers, ponytails, and other hair pieces to suit your needs. To select the best topper for your needs book a free in-store or online consultation and we will help find you the best topper for your needs.

If you are still unsure check out All about Wigs & Toppers for instructions, or organise an obligation-free consultation.

Can I cut the hair on my wig?

Your wig can be cut and styled. We recommend you make an appointment if you want to re-style your wig. If one of our wigs purchased is not styled by a professional wig stylist you will void your warranty.

How do i care for my wig?

A full list of care instructions are provided to you with your beautiful new purchase. Alternatively, you can visit our Synthetic Wig or Human Hair instructions page.

How long will my wig/topper last?

This ALWAYS depends on how well you look after it!
Hair is a delicate fibre and as such, needs to be treated with the utmost care. Making sure you are avoiding direct sunlight onto the pieces for extensive periods of time, using only salon quality products, following the care instructions and asking us if you're unsure.